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For quotation requests, please click HERE to fill-up the request form.
BUYING SERVICES GUIDE (Digital Audio-Visual Media Services including I.T. Services)
STEP 01: IDENTIFYING THE SERVICE Identify the service you need from us.
STEP 02: MAKE AN INQUIRY & APPOINTMENT Contact us to inquire about the service you need from us and to schedule a visit to our office to drop any materials needed to accomplish your job order. You may contact us through the following: land phone: (63)(2) 43.ECMIX (or 32649) mobile: +63.917.88.ECMIX (or 32649) e-mail: sales @ ecmix.com
STEP 03: PLACING & CONFIRMING YOUR JOB ORDER Confirm and place your job orders.
STEP 04: PAYING FOR YOUR JOB ORDER Some services may need an upfront payment or may require a downpayment. Either way, you have the following payment options: l Cash. Payments accepted in our office in Cubao, Quezon City. Location map is downloadable and printable from this website at www.ecmix.com under our Contacts page and is also available upon request. E-C Mix Records 11 Velante Drive, Brgy. Socorro, Cubao, Quezon City l Credit Card Payments. You can use your VISA, Mastercard, or JCB credit cards to pay for your job orders. This will be facilitated through our On-Line Virtual Terminal or by E-Mail Billing. Credit Card payments are processed via SME Online Solutions (ASPAC) with 128-bit secured payment gateway system. Please note that “SME Online Solutions” will be reflected in your credit card billing statement. l Cheque. Cheque payments will await bank clearing before we can proceed with your job orders. It takes three (3) working days for bank clearing. l Bank Deposit or bank transfer. Cash deposits only. Please do not deposit cheques. Payments can be deposited through the following banks:
Please notify us of your bank transaction so we can monitor it from our end and process your job orders right away. Please remember that all job orders are final and cannot be reversed, cancelled, and/or refunded. So be sure of the services that you're buying from us.
STEP 05: NOTIFICATION & PICK-UP OF ORDER Upon notification by call, fax, or e-mail, you may pick-up your job orders at our Cubao, Quezon City office. Accomplishment time depends on the job order and varies on a case to case basis and/or as per deal and prior commitment by E-C Mix Records.
DELIVERY OPTION You can opt to have your job orders delivered to you via courier service (FedEx, UPS, LBC, etc.) at your cost. This is very ideal for customers outside Metro Manila and the Philippines. You have to notify us if you want to opt for delivery at the time of your order so we can add the cost of delivery to your total billing. Charges or fees are determined on the quantity and weight of the item as well as the location of delivery.
WARRANTIES & GUARANTEES Final disc media products are guaranteed with the highest studio grade quality and compatibility with most standard players and readers out in the market today. However, in occasion incompatibility issues may arise. We cannot assure full compatibility with all kinds and types of equipments, i.e. CD/VCD/DVD players.
Disc media based services are warranted for seven (7) days and can be returned and replaced if proven to be defective in nature. Returns and replacements are not applicable to disc media based services due to incompatibility to your players. Likewise, there are no warranties on all other digital audio-visual media services.
RETURN & REPLACE POLICY There are no returns and no replace/exchange on all digital audio-visual media services including print media services.
IMPORTANT NOTES – PLEASE READ & UNDERSTAND
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All prices are in Philippine Peso currency.
l All job orders are final and can no longer be reversed, cancelled, and/or refunded as soon as your job orders are placed, processed, and produced. Please be sure of what you are ordering and buying. l This ordering guide and policy is subject to change and updates without prior notice.
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IMPORTANT NOTICE! PLEASE READ! All services are subjected to a 12% VAT (Value Added Tax). Prices are subject to change without prior notice. Please often check these pages for price changes.
For other inquiries, please contact us. Please refer to our Contacts page. |
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icon denotes Philippine Peso currency.